Browse our product lines via the Shop button or the Tea Piles on the Home Page:
(a) Our freight charges
New Zealand delivery:
The standard shipping and handling charges for retail orders in New Zealand is as follows:
South Island: Urban $8.50 Rural Address $12.50
North Island: Urban $10.50 Rural Address $14.50
On some occasions due to the weight and size of your order or special delivery requirements the delivery cost may vary however you will be notified of any change prior to dispatch.
Please be sure to include full address and phone contact details along with an instruction for the courier on where they can leave your package if you are out when they call. During peak holiday times or during adverse weather events your order may take longer to reach you.
If you are in Queenstown, it may be possible to arrange to collect your order directly from us in Fernhill. Just purchase online as normal and select the freight option of Queenstown collect $0. Please indicate what day and time (morning or afternoon) you prefer, and we shall be in touch once the order is ready for collection. Depending on the time of day you order it may take 24 hours to process your order.
We offer a complimentary freight option which means you can collect your order from the Remarkables Market which operates between 9.00 am and 2.00 pm on a Saturday. The market runs from Labour weekend to the end of summer and you can see the dates that we will be there here. Just process and pay for your order online, nominate the Remarkables Market pickup option and we will have this ready for you to colle
Overseas delivery:
We can send your parcel of tea to Australia via international post (we find this is the most cost effective way) which is an untracked service. For all other countries there is no standard charge as each order is so different. Please email us with your requirements then we can provide a quote.
Orders shipped overseas are reduced by the amount of NZ GST in the order. We are sorry but we do not ship our glass tea pots or tea tins internationally.
(b) If you are out when the courier calls
If the courier can't reach you they will leave a card for you to contact them. You can avoid this situation by issuing the courier an authority to leave your package at the time of ordering.
Enter your special instruction in the notes section at checkout telling us where on the property the package can be safely left. We will pass this on to the courier.
(c) Buying for a gift
It is our pleasure to gift wrap and send a selection from our range on your behalf. Please ensure you enter the full delivery address, contact phone number and special instructions to leave detail in the alternative delivery address section.
Enter any special gift message in the notes section at check out.
brewed sample we may have prepared for the day. 
